Do you want to work for a young sewage company where we truly make a difference for our customers? As a Customer Success & Scheduling Coordinator, you are the one who ensures our customers receive quick and professional help. You schedule our technicians, answer customer questions, and make sure everything runs smoothly. With your friendly voice and efficient planning, you bring a smile back to customers' faces, even when they are dealing with a problem.

🗓️ Your workday

• Reassuring customers and asking the right questions to clearly understand the problem.
• Smartly scheduling technicians so we can help everyone quickly.
• Working independently and taking initiative – with us, there are no scripts or strict procedures.
• Contributing ideas on how we can make our service even better.
• Keeping the administration in order, because that is also important for good service.
• Helping customers with a smile, even when they are stressed due to a clogged toilet or a leak.
• Maintaining contact with Homeowners Associations (HOAs) and housing corporations regarding maintenance and inspections.

💫 We offer you

• A good salary between €2,800 – €3,100 gross per month (based on 40 hours).
• 25 vacation days (for full-time employment) to relax and unwind.
• A one-year contract upon proven suitability.
• An informal team that is proud of what we do (190+ five-star reviews!).
• Room for your ideas and development.
• A workplace in Utrecht where we collectively build something great.
• Coffee, tea, and enjoyable lunches with the team.
• The opportunity to grow with a rapidly expanding company.

🌟 This is you 

• Flawless Dutch speaking and writing & basic English speaking and writing.
• Addressing customers in a friendly and professional manner.
• Structured work and good planning skills
• Staying calm when busy or when customers are stressed
• Ability to quickly switch between different tasks
• Basic computer skills (Microsoft Office)
• Empathizing with customers and understanding their needs

⭐ Work with us? Here's why! 

Three years ago, we started with a clear mission: to solve sewage problems without any hassle. In an industry often portrayed negatively, we prove every day that things can be different. And this is appreciated: our customers have given us over 190 five-star reviews on Google!

What sets us apart:

• We don't make empty promises; instead, we offer fixed, fair prices
• We believe in 'no cure, no pay,' because why should you pay if the problem isn't solved?
• With us, you get the freedom to truly help customers, without rigid scripts
• We are a young and enthusiastic team building something great together
• No dusty office here, but a workplace where we enjoy being
• We celebrate our successes and learn from our mistakes

🚀 Ready for this challenge?
Do you see yourself working with us? Then send your CV and a short motivation using the form below.

Want to know more first? Call 085 303 9999 and ask for Kian.